Service support

Service support offered by Extreme Networks provides the basic elements to maintain optimal business continuity of the organization:

ExtremeWorks support model
support provided directly by the manufacturer
– services sold through Partners and provided by Extreme Networks
– lower Partner expenditure on training and infrastructure
– An end customer who needs support contacts Extreme directly
– ExtremeWorks discount offer

For whom?
Mainly small Partners who do not have enough resources or prefer to direct and engage their IT employees in the implementation of more strategic projects, instead of carrying out mainly day-to-day customer network maintenance tasks.

DistriWorks support model
support provided using Versim competencies
– Partners offer their own services through and in cooperation with Versim
– lower Partner’s expenditure on training and infrastructure, because he uses the resources of the Distributor, i.e. the resources of Versim
– support services are provided to the Partner by Versim in cooperation with Extreme Networks – the end customer who needs support contacts the Partner, and the Partner contacts the Distributor, i.e. our company
– DistriWorks discount offer
DistriWorks Service Support is intended solely for Partners who have not previously joined the PartnerWorks program.

The DistriWorks model, i.e. service support provided by our company, is intended to help our Partners who do not see a justification for purchasing the service directly from the Manufacturer and want to minimize the cost of purchasing the support. In this model, the Partner gains our knowledge, experience and stock, as well as everything that it offers as part of Extreme service support as a Manufacturer.

For whom?
Mainly Partners who do not have enough resources or prefer to direct and engage their IT staff in the implementation of more strategic projects.

PartnerWorks support model
support provided by a Partner who has a PartnerWorks agreement with Extreme Networks
– Partners offer their own services under the Extreme Networks brand
– support services are provided to the Partner only by Extreme Networks
– services sold to Partners through the Distributor to support their offer for end customers
– The end customer who needs support contacts the Partner

For whom?
Mainly Partners who want to keep all elements of cooperation with the client and maintain constant relational contact with him in the field of sales and further management of support contracts. Partners for whom it is important to deliver and provide their own high-quality maintenance services.

In the case of PartnerWorks Plus for Partners with their own logistics facilities.

Extreme Networks Service Partner Requirements
that is, what conditions must be met to become an Extreme Service Partner